Webafrica Failed to Resolve Ongoing Fibre Issues and Still Wants to Charge Cancellation Fee

I have experienced ongoing fibre connectivity issues for several months and have repeatedly logged fault reports with Webafrica. Rather than investigating and resolving the problem, Webafrica consistently shifted the blame to Vumatel. After receiving no meaningful assistance, I escalated the matter directly with Vumatel. A technician was dispatched the very next day and, after investigating the issue, confirmed that the fault was on Webafrica's side and not with the Vumatel network as repeatedly claimed. It is deeply concerning that despite months of inadequate service, unresolved faults, and incorrect information being provided, Webafrica continues to bill for a service that has not been delivered as promised. To make matters worse, they are now attempting to enforce a notice period and charge cancellation fees, even though the service has been unreliable and largely unusable. As a customer, I should not be expected to pay for a service that has not been properly provided. Instead of taking responsibility and addressing the issue, Webafrica has focused on passing accountability elsewhere while continuing to collect payment. This experience has been extremely frustrating and disappointing. The lack of ownership, poor communication, failure to resolve a long-standing fault, and attempts to penalize a dissatisfied customer have resulted in a complete loss of confidence in Webafrica's service and support. I would strongly caution potential customers to consider this level of service before signing up with Webafrica.