MB
Malcolm B
1 reviews | Active since Nov 2018
08 May 2022, 14:46
Webafrica :-(
20 days without internet - i paid for the service yet my calls to have my service sorted remains unattended too - all they do is apologise for the inconvenience and send you and e-mail status it has been escalated to MTN but still i remain without internet
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Malcolm B's updateReviewer Update
09 May 2022, 10:00And still my struggle continues to get internet from Webafrica - i paid them for 2 LTE services without any hassle - now only one service is active - and you have to talk to an agent via whatsapp - they are just referring me to MTN saying the matter is escalated - its 3 weeks now - They got their money but i still have no internet - and they will probably still bill be for a full service at the end of May 2022 - Do yourselves a favor stay with ISP's who have a contact centre and a willingness to assist
MB
Malcolm B's update09 May 2022, 10:00
Reviewer Update
And still my struggle continues to get internet from Webafrica - i paid them for 2 LTE services without any hassle - now only one service is active - and you have to talk to an agent via whatsapp - they are just referring me to MTN saying the matter is escalated - its 3 weeks now - They got their money but i still have no internet - and they will probably still bill be for a full service at the end of May 2022 - Do yourselves a favor stay with ISP's who have a contact centre and a willingness to assist