*** Webafrica

From the 14th December 2024 untill 20th December 2024 i was left without wifi I'm with Webafrica I could not get hold of anyone working at Webafrica the intire weekend went by the Monday was a public holiday they obviously were not working the Tuesday I called in first of all Webafrica has no technical support direct line so you call the number then you have option 1 for sales and option 2 funny part is when you select option 2 your calls end so after trying 7 times I decided to call the sales line waiting more than 10 mins for someone to assist the first lady put the phone in my face down I called again waited 20 mins finally a guy answered and he tells me he can't help me with my issues as they in sales and how he out of the goodness of his time is helping me he logged a call and I was advised that I'm gonna wait 24 to 72 hours for assistance all the while my kids are at home it's school holiday i used all my data on my phone to keep the occupied I used all my airtime every day I must contact through WhatsApp speak to a robot finally get through to someone and everyday they logged my issues no one arrives The the Friday morning technician come not even 5 mins my wifi was fixed great but now Webafrica does not offer me rebate they want their full money So 02 January 2025 my wifi again is off due to none payment according to Webafrica I didn't pay them R399 but the funny part of it all is that ther enough funds in my account and I could see in my account that they didn't even attempt to debit so I have to give my sons bank details whole day on the on the second we trying paying this wifi there funds in my sons account there funds in my account but we can't pay as there a system error Finally last night the payment goes through but now they say that it takes 30 mins after receiving payment my wifi should go on this morning I woke up now wifi at 9.30 I must again talk to a robot 10.10am i speak to Mamasol she ask my phone e number I give i see Webafrica send me a pin the next moment my son comes to me and tells me they took off another R399 of his account I tell this lady you debit twice off my account and I have enough no wifi i reboot my modem i leave it off for 30 mins nothing no wifi Then I get ****ed off and start cursing because who would tolerate this poor service I did request a cancelation last month apparently I kust wait 30 days fine now problem Then Mamasol transfer me to another consultant Lindiwi T and this person thinks they very clever intentionally calling me sir after I told her I'm not a man all these consultants I spoke to have a attitude they way they speak to me I have all the WhatsApp chats as evidence At this moment I still have no wifi they telling me my bank must approve their payment and my bank is telling me they need to send a letter of authority and Webafrica is telling me they dnt do that the problem is from my side not their side but yet they confirmed that they have system error I'm still without wifi day 2 in essence Webafrica left me without wifi for 9 days in space a few weeks From my side there no problem there still.funds in my account I'm the customer Webafrica has no provided me with the service that I'm paid them well twice now