Webafrica extremely poor service

Hi Junaid, we hear how frustrated you are with the continued debits, especially after you’ve already requested for the service to be stopped and believe everything agreed on has been settled. It’s understandably upsetting when you feel money is still being taken despite your efforts to resolve it and return of the router has already taken place. We’ve escalated your query directly to our billing team, and they are currently reviewing your account in detail, including the cancellation status, prior agreement, and all debit activity linked to your profile. The aim here is to confirm exactly what has been processed and ensure any incorrect or outstanding billing is corrected as quickly as possible. At this stage, the matter is actively being handled, and the billing team will come back to you once they’ve completed their full review. We understand how important it is to bring clarity and finality to this, and it’s being treated as a priority to ensure it is properly resolved. Warm regards,
 Webafrica Crew