WEBAFRICA - EXTREMELY BAD CUSTOMER SERVICE

I have had communication issues with webafrica from day one. All though their fiber line is fairly stable the failure lies at the hart of their customer service. All queries has to be done via a live chat service and there is simply no way to call and speak to an agent.

I have had payment problems via the webafrica customer portal and have spent hours on whatsapp to try and resolve this issue. It can take hours before you get a response and then 5 to 20 min between every message.

Now that i want to cancel and move to another service provider I am not getting any response from them. Willie the bot just keeps replying i am still trying to put you through to one of our live chat agents.

Webafrica loaded a debit on an account after I clearly did not give the required authorization. I will report this to the required regulating body.

The only calls they take is the new sales department. I am done typing messages and agents think they can do what they want wasting hours of my time not replying. Be advised this extremely frustratingly BAD SERVICE.