Webafrica existing customer service

My acc no. is btr770. We opted to move our fibre line to our new residence. The whole process is an absolute mess. Our new line is metrofibre, with webafrica being our ISP. Our old line with frogfoot hasn't been cancelled on webafrica's side, thus prohibiting the new home owners from getting fibre. Metrofibre is already live at our new residence, but webafrica still states its in pre order stages. I have been trying to contact a provisioning agent at webafrica for the last 26hours, but still waiting. Will definitely not recommend webafrica anymore. I would rather cancel and just go straight with metrofibre.