WEBAFRICA - EXISTING CLIENT LINE DAMAGE REINSTALLATION

We have been debited for a new line installation but the line has not been installed. The line we are currently paying for we want to cancel and then use the new line but this has not happened.

We have been waiting since 29/06/2023 and we can not get feedback from Webafrica as there is no email address where we can send information to. The whatsapp chat is the same thing every time, we will open a ticket. Then the assistance stops.

We are sitting with an old line that is exposed and laying on the ground. This has been reported via their whatsapp chat for over a year. The service follow up is non-existent and we are extremely disappointed that the Uncapped 25/25 Mbps that we are being charged for is over R400.00 more than what we can get the exact same line for at the current rates.

How can the rate for an existing client be so much higher than for a new client. It seams that Webafrica focus on new business and not on lasting relations with clients.

We are appalled at the complete lack of assistance in getting the line fixed without being charge over R1,000.00 just to do a reinstallation of an existing line.

The cheapest option is to cancel the service and request a new line be installed, this equates to savings on the line installation and on a monthly basis.

Webafrica need to re-evaluate what is more important,.