1 reviews | Active since Dec 2017
Webafrica excelling at NOT living up to promised AND PAID FOR service.
Webafrica wowed me initially with super quick response and delivery. I was so eager to give them business that I app**** for VOIP lines for my home and business in November, shortly after fibre was installed very efficiently and on time.
I wanted Telkom out of my life because of their non existing service. I requested Webafrica's offered porting service to avoid the hassle of losing numbers which have been institutionalised because of the many years of service.
So now I am in the position of having paid money upfront for porting services never supp****, despite having raised various follow ups and receiving lip service, but NO ACTION.
Tickets raised have been closed without delivering and even a note was raised on the VOIP numbers that porting has been completed (both VOIP to the same Telkom number)
Webafrica has thus far excelled at not living up to their promised service.
I have requested refund on two separate occasions and amazingly, have been thoroughly ignored.
It seems that I am waiting in a long line of dissatisfied customers
Webafrica, you have a good product and potential. SHAME ON YOU!
In the unlikely event of a response, please contact me by e-mail
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
