Webafrica exceeding SLA for unresolved problems by 19 days.

An unlimited 100mbps line runs at 4.5 download and 11.8 upload. It was first reported on December 2 and again on December 19, 2022. I received emails advising that it was escalated to Internal Critical Care Team on December 22nd, then escalated to EXCO on December 22nd. And then dead silence. The only response is that the problem will be addressed.

This is 21 days later which is a complete violation of WebAfrica's 24 - 48 hour SLA. :-(