Webafrica – Empty Promises, Zero Accountability

I am absolutely disgusted with Webafrica’s service and dishonesty. After experiencing constant poor communication, unreliable service, and a complete lack of care, I was offered a complimentary month (November) as compensation. I accepted this in good faith — only for Webafrica to go back on their word and debit my account anyway.

When I confronted them, instead of owning up to their mistake, they tried to twist the story, claiming the complimentary month “was not approved” and that they “gave me a discount instead.” That’s not what was agreed to. There was no transparency, no apology, and no accountability.

It’s ridiculous that a company this large operates with such carelessness and zero respect for customers. Webafrica’s customer service is beyond frustrating — you’re lucky to get a real response, and when you do, it’s full of excuses.

I’ll be taking this further with ICASA and the National Consumer Commission because this is unacceptable. If this is how Webafrica treats paying customers, I strongly advise anyone reading this to stay far away. Their word means nothing, and their service is worse.

Sort yourselves out, Webafrica.