Webafrica dreadful service

I moved at the end of November 2023. I logged a ticket with Webafrica to move my connectivity from the one address to my new address and to downgrade my connectivity from 200/200 to 100/100. Everything worked fine until the 1st of January 2024. I received an email informing my service has been cancelled. As they do not have a call centre, but only a chat facility, I started chatting to Kyle. Kyle made me hang on for 4 hours, whereafter the site decided to kick me out. I tried again the evening, just to be informed, they will be in touch the next day, this morning at 7 I received a wattsapp, which I missed. I tried again on the wattsapp channel and now it seems the bot has died. Its just impossible to deal with this company. They hide behind bots and *********** agents who are probably dealing with 10 chats at the same time. Call centres are a pain, but not to be able to speak to a human being to resolve issues is just so frustrating. Their communication and automatic emails just causes confusion. I am now looking at other providers as this was the last straw. This is not the first time I have had this experience with them.