WEBAFRICA DOUBLE DEDUCTIONS - NO CREDIT BACK AND NO REPLY TO EMAIL QUERIES

I am so frustrated with the way the accounts are managed at WEBAFRICA. I dont have a problem with my fibre connectivity, but accounts is pathetic. So i would do an EFT every month. Then they decide to make a dedcuction from my account in July after i paid via EFT. So i emailed to have my account credited as I padi R809 and they deducted R809 the same month. My emails get ignored. This morning I check my bank balance and it seems lower than it should be, so i check pending transactions and notice that Web Africa has 2 deductions booked on my account for this month 2 x R809. Still no reply from my credit for the double payment in July and now an attempt at a double deduction. They are busy advertising to new customers for R599 per month, I am one of the initial customer that started paying R649 per month and is now paying R809 per month and my account is still being manipulated. ***!