Webafrica double debited my bank account & won't refund the money

Webafrica has debited my bank account twice. They cannot track the payment and shifting the blame to my bank. I have sent them bank statements indicating the debit order where .only was deducted twice R749.00 on the 01/01/2025 and R759.00 04/01/2025. Their accounts department is pathetic by being unable to track payments into their account. The bank has confirmed that both debit orders were banked on the 4/01/2025. I have been in contact with several agents since the 6/01/2025 on WhatsApp and No1 could assist to date. They took my money and now saying they can't find it?????this is *****ing and I should be credited or money must be paid back into my account.