WEBAFRICA double bills in January

double billed in January 25, 1st as an online purchase and then again on 4th January 25. My account was always billed as per arrangement when first signed up for the 4th of every month. Webafrica took it upon themselves to double bill me. I conntacted Webafrica on the 4th but had to go via their whats app and a bot, only after that was i offered to chat with an agent. Ntombikayisa M , the agent asked for a copy of my bank statement as she could not see the payment received on Webafrica statement. Ntombikayise M.: On the system it only shows one payment can you kindly provide a bank statement showing both payments I sent her both proof of debits from my bank. Ntombikayise M.: Yes I saw the transactions , did you contact your bank regarding the transaction ? Ntombikayise M.: We didn't receive the second money however I will send the statement to our finance team to allocate the payment to check if we have recieved it. I did not want the payment when Webafrica received it, to be allocated???? I wanted to be given the reassurance that it will be investigated and reversed with an apology also explaining how Webafrica can put through an " online purchase and then a " card purchses " to withdraw money from my bank account. There is no stop order nor debit order authorisation from me.

THIS MEANS IF I WAS NOT VIGILANT WEBAFRICA CAN AS THEY JUST DID PUT THROUGH MORE THAN ONE PAYMENT DUE.

my account is always paid uptodate on the 4th..

It would be interesting to see if there were other WEBAFRICA customers double charges in January 25, as I was.

I went into the bank and had a block put onto WEBAFRICA refence so that no futher online nor card purchaes could be put through my bank accoount going forward.

i will also be ending my service that I am currently receiving from WEBAFRICA.

WEBAFRICA should have a live agent who would call the customer back immediately to: 1. recitify the error after TALKING TO THEIR CUSTOMER, and not some agent who does not have the authority to take action or even it seems how to address the situation. 2. Then explain to the customer why this has happen,and give the reassasurance that steps are inplace to prevent this from happening to them again. WARNING; ALL WEBAFRICA CUSTOM PLEASE CHECK YOUR BANK ACCOUNTS FOR DOULBE BILLING IN JANUARY 25.