Webafrica double billing and not truthfull.

Webafrica is not truthfull. I recently moved homes and I'm billed double for my new and previous home. What sad is that I kept them as a ISP but I'm being penalized because I didn't give them 1 month notice. The only time they mention this is when you cancel. I didn't cancel any service. I simply changed addresses kept the very same router but I'm being charged for not canceling on time. I reached out to their customer service and I got really disappointing agents who don't understand customer service.

I think this is worthwhile reporting to the national consumer commission because this is a *******. I didn't cancel my contract I simply moved.

What I have observed is that they have no regard for customer service it is not their focus. Their focus is just making money whether it is fair or not. Hence you can't call anyone and they have bots and agents who take forever to reply and won't resolve any queries.