PJ
Philly J
1 reviews | Active since May 2022
18 Mar 2025, 08:05
Webafrica - don't recommend
I gave my notice period of 1 month at the end of February for disconnection 31 March. My internet has been cut off two weeks early. I spent the whole day yesterday trying to get it sorted. Well this morning on my 'Webafrica Dashboard' they want to charge me a fee of R575 to reconnect! They disconnected too early and now want to charge me to reconnect. Utterly disappointing. I would not recommend them to anyone. I expect the charge to be reversed and a refund for the two weeks I paid but didn't get the use of.
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Philly J's updateReviewer Update
27 Mar 2025, 20:44They credited me for the 2 weeks of internet that I didn't have. Now, to get the collection of their router sorted. I have called numerous times only to be told the collection department will contact me and collect router........still nothing. Want it to be on record that I have called to arrange. Router is packaged and good to go back. Still waiting!!!
PJ
Philly J's update27 Mar 2025, 20:44
Reviewer Update
They credited me for the 2 weeks of internet that I didn't have. Now, to get the collection of their router sorted. I have called numerous times only to be told the collection department will contact me and collect router........still nothing. Want it to be on record that I have called to arrange. Router is packaged and good to go back. Still waiting!!!