WebAfrica don't get back to customer queries

I've been a strong supporter of WA for years.

Lately, their feedback and service levels have been nothing short of **********.

I submitted an application in July 2016 for Fibre (it's yet to be installed due to construction) but I've queried with WA several times on an update.

I wrote an email to WA two weeks ago asking for an update. No reply. I see that the ticket status was open, so it basically means the consultant in charge of my account just simply wasn't bothered to assist me.

On Monday, I went onto their website, and used the live chat feature specifically to ask about fibre, and I get told (via means of automated reply) that all of their consultants are busy and that I must email them to open a new ticket.

I email them, and get a reply 3 business days later that I must use the live chat feature! And on top of it, the ticket gets closed so WA have basically told me that they are not willing to assist me.... talk about making customers run around in circles.

All of our business accounts are with WA in 3 different cities

Guess who is changing ISPs soon?

Geez what horrible service. And by the looks of all the one star ratings on hellopeter lately, I'm not the only one.