WEBAFRICA DONT CARE ABOUT THERE CLIENTS

Our experience with Webafrica, facilitated by Vumatel, has been extremely disappointing and frustrating. We have been loyal customers for years, relying on their services to manage our WiFi. However, upon moving into a new property on 01/06/2023, our troubles began.

Despite assurances from Webafrica that our line would be activated with a month's notice, we find ourselves on 03/07/2024 still without WiFi. We have diligently submitted proof of ownership and all required documentation to Vumatel, as requested, numerous times. Regrettably, these efforts have been met with no progress or resolution.

This prolonged delay in service activation has severely inconvenienced us, affecting both personal and professional aspects of our daily lives. As customers who have entrusted Webafrica with our internet needs, the lack of assistance and communication during this crucial period is utterly unacceptable.

In conclusion, I strongly advise potential customers to reconsider relying on Webafrica and Vumatel based on our recent experience. The lack of accountability and failure to fulfill promised services highlight significant issues with their customer service and operational efficiency. Until these issues are addressed, we cannot recommend Webafrica or Vumatel to others seeking reliable internet services.