WEBAFRICA DOESN'T WANT TO HELP.

I signed up for Vumatel fiber though Webafrica and paid for it on the 11/06 and to date no fiber has been installed. my proof of address was sent on a email to *** and she sent me a email back say they have received it. But yet again go a email from Vumatel saying the will install the line today at 8:00am but the address they have is still wrong on Vumatel side and they say they can't find the order number but Vumatel is the one that sent me a email with the order number LVC-*** and my ISP is Webafrica and they need to sort it out, I've phone Webafrica 3 times today and explained this al 3 time only to have Webafrica staff put the phone down in my ear and not do a thing to help me. Not Webafrica or Vumatel is will to help.