1 reviews | Active since Jul 2019
WEBAfrica Doesnt Respect nor take Customers Serious.
This is by far the worst experience i have gone through with an ISP, they give you the run around and no one really cares to call or make a follow up, i requested my debit order account to be deactivated so that i can pay the ISP on the 25 instead of the 1st of each month because it throws me off budget, the next ting my line gets cut off without them at least calling 1st, this was on the 12th of August as i am writing this it is the 27th of august and i still havent received any help whatsoever even though i have been talking to countless of agents that have been asking the same questions over and over again, some agent by the name if Chanel said that the branch manager (ms Lufuno ) would call me, this was on the 18th or august still no one call or resolved ,my issue.
what ever you do if you stay in the township do not use Webafrica as your internet service provider, they resolve issues quicker at the surbubs not the likes of Soweto.
They do not care about customer service, Even though i paid i spend most of the month of April without any wifi.
Stay away from Webafrica
We understand how frustrating and disappointing this experience has been, particularly when you've been trying to get assistance for an extended period, have spoken to multiple agents, and still feel that your concerns have not been properly addressed. We can appreciate how important it is to receive clear communication and timely support when your service is affected.
We`ve requested that the team handling your order follow up on your account and provide you with detailed feedback regarding the concerns you have raised. They will review the history of the matter and the actions taken so far to ensure that you receive the clarity and assistance you are seeking.
Your feedback regarding the support experience, communication, and overall customer journey will be shared with our Service Quality Team for review and improvement. We are committed to improving our processes and ensuring a better experience for all our customers.
Should you require further assistance, please feel free to send us a direct message and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this experience has been, particularly when you've been trying to get assistance for an extended period, have spoken to multiple agents, and still feel that your concerns have not been properly addressed. We can appreciate how important it is to receive clear communication and timely support when your service is affected.
We`ve requested that the team handling your order follow up on your account and provide you with detailed feedback regarding the concerns you have raised. They will review the history of the matter and the actions taken so far to ensure that you receive the clarity and assistance you are seeking.
Your feedback regarding the support experience, communication, and overall customer journey will be shared with our Service Quality Team for review and improvement. We are committed to improving our processes and ensuring a better experience for all our customers.
Should you require further assistance, please feel free to send us a direct message and we will gladly assist.
Warm regards,
Webafrica Crew