Webafrica doesn’t know how to do a cancellation

I’m having the worst customer service experience with Webafrica A few weeks back I app**** for fibre on metrofibre website I was called by an agent from Webafrica who told me there’s no fibre in my area even though on Metrofibres website it shows I have coverage I contacted Metrofibre and they said I can take the fibre with them as they are also an ISP On the next day as I was about to leave the work and agent from Webafrica called to ask if I’d been assisted and I told him that I was told I have no coverage from their side so I’ve decided to go with Metrofibre He said he will check what the problem was and then told me that there is fibre in my area and that he could see it using metrofibres website He continued to tell me about the promo that Webafrica was having and he said because I was previously a customer for Webafrica they had my info already I told him to call me later as I was about to leave work and I couldn’t speak I never agreed to anything A few minutes later I was receiving emails and messages that my router is being prepared I was confused because I never agreed to any deal The next day I spoke to an agent to do an cancellation and I was told it will be processed But I was still getting updates about the router I contacted another agent on WhatsApp and told them I would like to cancel I was told that the router was on the way to my place and that I should not accept it I was at work and couldn’t accept it To my surprise when I get home the security had my router I did not open the router I contacted customer care and requested they take it back While all this is happening Webafrica is trying to debit my account and I couldn’t understand why because I requested a cancellation on the product I never ordered in the first place The router was collected and I’m still getting messages about debit orders I even had to reverse a debit order And move my money out of that account Now every time they try to debit me I’m getting charged I was also charged for the reversal I spoken to more than 5 agents to cancel and guess what Today I’m being told there is no cancellation request on my account and that I need to return the router I even sent proof weeks ago that the router was collected I’m tired now of Webafrica I want to know who is going to reimburse me for all these fees?