Webafrica doesn’t help you

After moving in to a new rental property we found out that the previous tenants never paid or canceled there fiber. Webafrica told us that there is nothing they can do to assist in canceling the line and that before the line gets canceled the outstanding amounts need to be paid. For 2 weeks long we tried to get them to reach out to the account holder just to cancel the fiber line so that we can have wifi. Eventually, when that did not work, webAfrica change the tune to where we had to now take over the line, pay the outstanding debt and the monthly Premium just so that we can cancel the line. That was a lie. Afrihost and openserve assisted us in getting everything released and getting our wifi up and running, within in a couple of days with no extra charges or anything.

So stay away from webafricas online help services they don’t know whats going on and everyday they tell you something different. Also if they dont want to help you on the day, you will be transferred around the whole time without receiving the help you need