WebAfrica Doesn't Deliver - And Doesn't Care

I am at my wits end. The service level from Webafrica is now beyond horrible and unresponsive - keeping me in a loop of WhatsApp robot chat and then eventually speaking to a consultant who does not/ cannot help me. They then say " I will log this and escalate your problem..." THAT is the end of it. No one contacts me, no one helps and then magically, I get a notice that the issue is resolved (which it isn't) THEN I have to start the process yet again. This has happened for the last 2 MONTHS. Nada, nothing, ******-all, zero. It's a dead parrot. Just in case anyone is interested, my issue is that I have been paying for a 100Mb down / 100Mb up fibre line but am only getting 100Mb down and 25 Mb up. I am being cheated and messed around. They used to be good, and now they're bad and don't seem to care.