WebAfrica Doesn't Care and Never Will!

We had a line with Cool Ideas and decided to switch to WebAfrica because of throttling issues. In short, their sales and after sales service is terrible. They incorrectly triple charged me for my line activation. Then never communicated with me about the error, after numerous attempts to resolve the issue with their support team, nothing changed. Their site kept saying I owed more money for activation.

I was also unable to get through to an agent via WhatsApp for more than a WEEK. Absolutely fed up with their lack of service, I called to cancel the order. After I had done so, they continued and placed an order with Vumatel for the line. I have been struggling for another week to get Vumatel to release the line, because WebAfrica has not canceled the order with Vumatel!

Myself and my team have been without stable internet for two weeks and have had to resort to expensive alternatives. I have a right mind to sue for damages at this point.

I have tried phoning WebAfrica numerous times to get this sorted, they keep making promises they don't keep.

STAY FAR AWAY. If this is how they handle new clients, I don't even want to know what it would be like to try and get support during an outage.