1 reviews | Active since Jul 2017
Webafrica Does Simply not Care - Might as well be called Helkom
<p>I app**** for LTE last Monday and was assured I would be online within 3-5 days.</p> <p> </p> <p>After a break in communication between WebAfrica and Internet solutions regarding Router delivery I eventually managed to take possession of the Router last Friday.</p> <p> </p> <p>I was thereafter told that I would be online between 24-48 hours (upon SIM activation).</p> <p> </p> <p>It’s now been over 5 days and I am still offline. I have spoken to Muammar Khan, Ricardo Tango, Kevin Batchelor and even a contact at Internet Solutions, Lawrence who assured me that this will be resolved. Still no luck? I even mailed the Manager, Mariska Le Roux, and not a word...</p> <p> </p> <p>I left Telkom because of their service and fear that WebAfrica is becoming another Telkom that doesn’t respond to clients.</p> <p> </p> <p>Very sad that I was referred by word of mouth, and now, I will do the inverse to their reputation.</p> <p> </p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hi Louis,
Just got confirmation from management that they are busy with your service as we speak.
Thank you for your time and patience and apologies for how things have unfolded thus far - will ensure you are seen to as soon as possible.
Rafeeqah
Hi Louis,
Just got confirmation from management that they are busy with your service as we speak.
Thank you for your time and patience and apologies for how things have unfolded thus far - will ensure you are seen to as soon as possible.
Rafeeqah
Hi there,
Thank you again for the response. I am pleased to say that the matter has been resolved and exceeds my expectations.
Mariska le Roux and Moneeba Khan were instrumental in resolving the matter so promptly and I apprecaite their intervention.
I understand that there are times where things simply go wrong and in this case, there were a comedy of errors...
My only hope is that the manner in which the complaint was handled, is the manner in which future issues (hopefully not) are resolved - Only next time, without senior management intervention.
Thanks again Mariska and Moneeba.
Hi there,
Thank you again for the response. I am pleased to say that the matter has been resolved and exceeds my expectations.
Mariska le Roux and Moneeba Khan were instrumental in resolving the matter so promptly and I apprecaite their intervention.
I understand that there are times where things simply go wrong and in this case, there were a comedy of errors...
My only hope is that the manner in which the complaint was handled, is the manner in which future issues (hopefully not) are resolved - Only next time, without senior management intervention.
Thanks again Mariska and Moneeba.