WEBAFRICA DOES NOT VALUE THEIR CUSTOMERS!!!

I have moved house effective 01 April. I was told that to get my Fibre transferred to the new place I must pay R529 which I paid on the 20th of March then just as I suspected they debited me AGAIN on the 01st of April. I immediately queried and requested them to refund the debit they took on the 01st. Today is the 15th and I am still following up on my refund. They keep telling me that they waiting for VUMA to come back to them, yet I have already received communication there is a credit on my account...what feedback are they waiting for?? To top it off, whenever I follow up, they tell me the refund will take 15 days...I am SO ANNOYED because they have refunded me before and it took 3 days. The worst part is I have requested for a Manager to call me back numerous times, but when I ask the question gets avoided and I never get a call back. I am stuck in a whatsapp group and it is just not the same as speaking to someone in person. You have to wait for minutes at a time to get a response and when you do get a response it's mostly feedback that frustrates you further. WEBAFRICA has the worst customer service and they do not value their customers AT ALL!!!