Webafrica does not refund when they bill incorrectly.

I'm in the IT industry. This ISP used to be my favourite, I can now say it is truly my worst. Support used to be on hand, now it's impossible. We have been billed for Fibre applications where no fibre is available, and it's impossible to get a refund. They billed for one service for an entire year and we cannot get a credit. It's beyond bad service, that's thievery. We have cancelled all our services, and have one left to cancel. Any managers you reach promise to do something and do not follow through. I will no longer be recommending this ISP to anyone. Webafrica and Telkom should be partners.