Webafrica does not provide contractually promised service

I am leaving this review as I have no further recourse.

I have attempted to escalate this issue many times, each time I am promised it will be looked at only to have it persist and for no communication to be received from webafrica.

I have persistent packet loss on my fiber connection on all devices, both wired and wireless. This is a relatively recent development and started about two months ago. I have sent webafrica pings and tracerts (I am a qualified network engineer so I know what I am doing) to prove that there is an issue with the line, but everything just gets ignored and no action is taken.

I keep having to contact WebAfrica on whatsapp and going through the same process of explaining the issue and asking it to be taken seriously and fixed. But NOTHING happens. They dont even communicate to say they cant or wont solve the problem, just radio silence.

Unfortunately as a consumer in this country there is nothing else I can do except to just live with the frustration and look for a different service provider that HOPEFULLY takes their service seriously.

But I sure as hell will make sure to let everyone know to stay away from this useless ISP.