WEBAFRICA does not give a F##K!! no install, no service, bills bills bills

May 2021. i signed the contract with Webafrica August 2021. i request 3 times my service be cancelled due to the fact that by August, no service was installed, i was done waiting. November 2021. i get an email, the router is on it's way.... couple days later, the service is now active, days later, here is your first bill for the month. November 2021. i try to contact Webafrica to let them know the fiber line is not installed, i cannot make use of the service they promised me yet they bill me... January 2022. Legal department exchange of emails, i reiterate my story, the reply is, we have escalated the matter and your account is being investigated. March 2022. the exact same email, the exact same reply. April 2022, the exact same email, the exact same reply once again. April 2022. i'm being handed over to collections, i have 20 days to pay the outstanding money or legal action will be taken against me.

The problem is this, Webafrica failed to provide me with a fiber line and they failed to provide me with the service they promised me, they do bill me for the service, the very service that i physically can not make use of, how is this fair? you promise me a service and in return i pay you, if you fail to provide well then i will not be paying you.