Webafrica does not deserve our money

Dear Webafrica,

About 2 weeks ago, I reported a fault on your WhatsApp helpline. My internet kept disconnecting and the connection was incredibly slow.

I spoke to Imraan Stegmann who tried assisting me. Unfortunately, it didn't help. The internet was still giving me issues. Then I logged another fault with Masithembe Tyoba. This technician was clueless, it took him 3 hours to assist me with a request that I figured out on my own, this simple tasks took me less than 5 minutes to complete.

I then logged a 3rd fault on your WhatsApp line (reference: REF#_***). Imraan informed me that Webafrica will issue feedback in 1 - 9 working days. No feedback was issued.

Yesterday I had to contact WebAfrica for the 5th time to inquiry about the fault. Apparently Telkom issued you with feedback on the 8th October 2020 stating that the network is in full capacity and it'll take 3 months to fix.

No one thought to give me (the paying customer) feedback? I am horrified at your pathetic service and *********** staff! It's okay to take my money every month but you can't provide me with decent customer experience? No one could call or SMS me giving me feedback or offering another service? I am paying for a service that isn't even working and having to purchase data daily as I work as an entrepreneur in digital marketing. Everything I do depends on my connection!

I've gathered all evidence and will be taking this further with the Ombudsman.