WebAfrica does not deliver!

Had fibre installed in our holiday home in Knysna. When our visitors arrived they could not connect. After contacting WebAfrica Support through their WhatsApp, we were told that we needed to sent a Tech guy to the house to see what the problem was. We live in Jhb. The tech guy came back and told us that there was no internal wireless and that we would need to buy one and connect up then. I went back on line and explained this to Support. My query about would we be reimbursed for the cost of the router and call out we had had to pay because WebAfrica had not delivered a router was then escalated to the manager. So I was told. I waited online to hear from him. Nothing. So we have paid out over R700 for a contract with WebAFrica including a free modem, which was not delivered, and then had to pay for one! Then told that it was unlikely finance would pay for it, it was procurements problem and then had it escalated to the manager on duty, who, believe it or not, has not come back to me!