Webafrica - Does not care about the client

I moved into a house in Monte Vista, did my order for fibre before I moved in. Got the router on the 18th January and there was problem. Vumatel came out on the 19th January and established the connection to the ONT box was broken and needed a new installation. Since then I have been in daily communication with Webafrica. There chat system is so pathetic that i have to keep telling my story over and over again to various agents because no one knows what they are doing. I speak to at least 5 different agents a day. I am frustrated and losing money daily as I have to buy data to work and my son is studying online.