Webafrica Does not believe in Customer Service

Poor Customer service- Only able to contact them via WhatsApp and they take hours to responds that's if they respond. I added all My payment methods to the website, there is money in my account however , the payment did not go through, then I get an SMS that my account and fibre will be suspended. This is unacceptable. What kind of company does not have a call center to assist with customer service. How do I cancel my subscription? I am rather going to go with a more professional ,reputable provider who has a real working effective customer service department.

Think Long and hard before going with Webafrica, they have a lot of improving to do. With competion in this market being tough. If they continue on this path i fail to see how they will be a going concern within the next 12 months.

I made the wrong choice going with Web Africa. Please choose another provider