Webafrica DO NOT USE THIS ISP !

As a new customer - I was notified via email that my WebAfrica fiber line is active on 8 June. I tried to connect the router on 10 June and again on 12 June and contacted the WhatsApp support line without success - no one was available. Eventually got help on 13 June at midday when the router was reset etc by a technician before I had connectivity. I was charged for the days when I was not connected and unable to contact any technical support. ONLY Whatsapp is available - and it can take several hours or in this case DAYS before someone can assist. I demanded credit for extra days charged - these emails went unanswered by the complaints mailbox. The lack of service and technical support continued and I gave notice of my intention to cancel exactly 10 days after starting with this *********** "service" provider. I was advised that one month notice needs to be served and that I will be charged to the end of July 2023. On 7 July my internet service was cancelled even though full payment had been made for the entire month of July. As usual - impossible to contact anyone at Webafrica. I have been on their Whatsapp support line for 4, 5 hours today without any human calling me back. This is simply the worst ISP around. No support whatsoever. One incredible response I received on their Whatsapp line was asking if I am "still there", after I had been waiting for over an hour, and told that their "signal is bad" - for an internet service provider - just WOW, I have no words - just STAY AWAY!