Webafrica- DO NOT USE THEM (A warning- after being a loyal customer for 5 years) Now, they ***** money from my bank account.

I have had multiple incorrect transactions go off my account in the month of may totalling to just under R2000.

I have 1 service with Webafrica. A vumatel line and fibre. They added 2 more services which I never ordered, proceeded to invoice me and pull money from my bank account.

1) when I moved to my new home the old open service line and fibre needed to be cancelled since Webafrica's “moving home” service failed to work 2) because the webafrica moving homes service failed to work, the consultant sold me a Vumatel fibre line and needed to cancel the openserve line (basically they made a manual version of the moving homes service that webafrica does) 3) Webafrica however placed a duplicate order and proceeded to double bill me where I had to ask FNB to block any transactions from Webafrica because it kept happening and Webafrica failed to fix their mess. 4) I recently found invoices now billing me for the openserve line and the Vumatel line when I only need the one line at my residence

The consultant said I would be billed until July for openserve even though I didn't order it??!! That’s not acceptable because that service should not exist and for some weird reason it only came back into my profile one month after moving to my new home; only the Vumatel one should exist between webafrica and I

For the past month I have had 12 whatsapp chats with webafrica to correct this, only to end the chat and in the next few days have more money taken off my account, or more services being added to my account which i did not order.

The following transactions were taken from my account due to webafria's mistakes: 549 on the 30th after being told I was due a refund. 499 due to someone at webafrica activating a previously discontinued account 748 due to someone at webafrica activating a previously discontinued account Since the last 549 charge I have also had 2 other billable services added to my account due to no effort of my own. In the image bellow. Service number 1 is mines. the other 2 services, I have no idea what they are. I also have a bill that magically appeared from webafrica billing me for this service from 1st of June.

I have since deleted all banking details from webafrica, and have asked FNB to block any and all transactions relating to webafrica. After a month of trying, 6 whatsapp chats with what you call a "super fast and helpful" whatsapp live chat service; and still having 3 incorrect amounts pulled from my account to the value of R1796; I do not trust webafrica to have ANY banking details of mines.

Also, I was told I have a credit due to me- and after that I had 2 amounts pulled OFF my account.

I cannot trust Webafrica with my correct banking details since after multiple attempts to have these issues corrected, I was still billed and had money pulled out of my account, am still due a refund for over a month, and to date webafrica is still billing me for services which you agreed to cancel due to your "moving Home" service not working and a consultant ordering a duplicate service when only 1 was ordered, as well as reactivating an account which was deactivated and dormant for 5 years.

Webafrica. Fix your mess!!!