1 reviews | Active since Apr 2017
Webafrica - DO NOT USE EVER (Looks professionals/No operational support structure/Unable to deliver on fibre orders/No Customer Service whatsoever)
<p>I placed an order with Webafrica on 13/02/2017 (AM for a fibre to home package, after our area went fibre live, and the installation had been done in our complex. Subsequently</p> <p>I have logged multiple tickets regarding the order on their customer care system, without ANY appropriate feedback.</p> <p>I have tried phoning their customer support line ( ********** 500) numerous times, waited for more than 5 minutes every time, and they have not answered once.</p> <p>I have sent emails to their ********** email adress without any feedback</p> <p>I have tried the live chat option multiple times, without any real asssitance. (if I was able to add a screenshot I would) Chat line is closed after 1 minute of inactivity, even if the operator on Webafrica side has not even been on the chat. WHAT A JOKE!</p> <p>I have even tried to cancel my order via the above means, without any sucess.</p> <p> </p> <p>I would like to conclude with the following:</p> <p>For any prospective clients - DO NOT USE EVER (Looks professionals/No operational support structure/Unable to deliver on fibre orders/No Customer Service whatsoever)</p> <p>For any existing clients - Do your utmost to cancel you service ASAP, for this company will not remain in business for much longer with this kind of service.</p> <p> </p> <p>Thanks</p> <p>Nico de Lange</p> <p> </p> <p> </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah