Webafrica DO NOT TRY THEM THEY ARE USELESS

I had the misfortune of dealing with Webafrica with very dis satisfactory results,

I completed an application for a Sim Only package on Friday 17th March 2023 (20mbps MTN Fixed LTE for promo price of R299pm

I received a SIM card on Friday 24th March 2023 a week later, after which I inserted the SIM card into my own Router (approved LTE) on Webafrica website,

After numerous attempts to get in contact with their BOT (Willie) to be transferred to about 12 different agents during this time I have had NO Internet connection at all, by the Wednesday 29th March 2023 not having any services we started a (online) Whatsapp conversation with all of these agents of which had no idea what to do or even assist with a solution to our connection problem,

By Thursday 30th March 2023 my Bank account was Debited with a prorate amount of R28,94 But still no connection was given (so NO Internet)

Friday Morning 31st March 2023 (still No Internet) I was informed that I have to pay R299,00 for April for the New Month, (STILL NO INTERNET)

After talking to 9 different agents still no Joy with Connection but my Money has been taken out of my bank account, (STILL NO INTERNET)

I Then decided to email their complaints from frustration, I got a reply that my cancellation has been processed and scheduled for 1st May 2023,

Why should I pay for a service that I am not receiving and also can not even get connected, due to their incompetance,

I will never recommend Webafrica to anyone and now see why their Rating is 1,6 on ISP service provider status,

Regards

Anita Mostert