WebAfrica DO BETTER

I have had ZoomFibre connection with Webafrica and on the 9th May I received the email to say that My account was going to increase by an additional R200 per month going forward. I did not feel this was worth it as the fibre connection was not that great so I had made the decision to downgrade to LTE and decided to Call in and speak to someone just so it is done the right way and I dont get debit for TWO services unnecessarily. I called the Webarica Line and was assisted by a sales rep Jaye David. We discussed 2 packages and I said I would discuss with my husband and revert back , Jaye Suggested due to us having a discussion regarding this she would email me (16th May) and then I could just respond to her and she would assist. I initially was happy with this as this would mean I would not need to re-explain myself and and and.

Once I had made the decision I had responded to the Sales rep on the 21st with the package we decided on (and as my right i had a question i posed in that same email) I then received a call from the sales rep shortly after. On this call I was told that if I confirm that evening my fibre package would be CANCELLED IMMEDIATELY AND I WILL NOT BE DEBITED. I have the confirmation that the sales rep had confirmed with her manager who was in agreeance that if i confirmed on that day I would not be debit for the fibre and it would be cancelled (as i was downgrading).

I was Debited the amount of R 1 748 ( for the Router and processing fee) + advised that the Pro rata amount will be charged.

Fast forward to 03.06.2025 and I have been debited ANOTHER R704 for the ZOOM FIBRE I WAS TOLD WAS CANCELLED IMMEDIATELY..

This leads me to believe that I was **** to so that the sales department made the sales Target. So yes tell the client it will definitely be cancelled just so we can make sales comm target and we can deal with the backlash after, cause we know what a mess up it is to try to get money back that was incorrectly debited!

Do Better . I was Debited for 2 services and the new one is not working either !Now I must waste me time to lick ass.