Webafrica dishonest

Few months ago I ordered fibre internet for my home, fibre was not ready yet in our area. Last month everything was finalized, our agreement was they will debit the money on the 25th of every month, but they debited the money on the 14th of November, I was billed for the whole month but I received my router on the 19th of November and started using it on the 20th of November 2021, when I asked, I didn't even understand what they meant. When I ordered the fibre I was never told its only a 3 month's promotion for R499 then I have to pay R699, on top of that I was expect to make immediate payment then they sent me a message saying they suspended my service, only two days after activation I'm already suspended.