Webafrica disgusting service

Someone who rents on our premed is app**** for their own fibre line. So webafrica took it apron themselves to cancel our line without any prior notification or any communication. We paid for Jan in full to have our service terminated. Then the only way to speak to anyone is to WhatsApp, after no joy and to be told we are welcome to really for our service. I tried to call the sales line where the “friendly” consultant was so rude, I asked “so don’t Webafrica care about their clients” his response was “ it’s in your terms and conditions” please feel free to pull the recording on 13 Jan at 11:21. We work from home in a very time sensitive environment and I want to know if Webafrica are going to reimburse us for loss of income.