KP
Kreeden P
1 reviews | Active since Sept 2013
22 Mar 2026, 11:23
Webafrica Disgusting service
Absolutely the worst service ever. This is a company that does not care about its customers whatsoever. They don’t even understand customer needs. They have a call centre that cuts calls. They have a web chat service that works limited hours only and then the worst robot/self service functionality ever experienced. How do you log a call or follow up with a internet connectivity issue. 2hours to get to an agent during their working hours and then they promise to log a call with OpenServe but don’t send us a ref.
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
23 Mar 2026, 11:11Hello Kreeden ,
We understand how frustrating it can be to deal with repeated connectivity issues while also struggling to reach support. Waiting for hours to speak to an agent, limited chat availability, and not receiving reference numbers for logged calls can be extremely disruptive and stressful, and we fully acknowledge the impact this has had on your experience with Webafrica.
If you still require assistance, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account. Alternatively, you can provide your Webafrica account number along with a brief description of the assistance you require. This will allow us to locate your account and take a closer look at your query so we can work toward resolving it.
We appreciate you sharing your experience and giving us the opportunity to assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it can be to deal with repeated connectivity issues while also struggling to reach support. Waiting for hours to speak to an agent, limited chat availability, and not receiving reference numbers for logged calls can be extremely disruptive and stressful, and we fully acknowledge the impact this has had on your experience with Webafrica.
If you still require assistance, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account. Alternatively, you can provide your Webafrica account number along with a brief description of the assistance you require. This will allow us to locate your account and take a closer look at your query so we can work toward resolving it.
We appreciate you sharing your experience and giving us the opportunity to assist you further.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 11:11
Official
Hello Kreeden ,
We understand how frustrating it can be to deal with repeated connectivity issues while also struggling to reach support. Waiting for hours to speak to an agent, limited chat availability, and not receiving reference numbers for logged calls can be extremely disruptive and stressful, and we fully acknowledge the impact this has had on your experience with Webafrica.
If you still require assistance, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account. Alternatively, you can provide your Webafrica account number along with a brief description of the assistance you require. This will allow us to locate your account and take a closer look at your query so we can work toward resolving it.
We appreciate you sharing your experience and giving us the opportunity to assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it can be to deal with repeated connectivity issues while also struggling to reach support. Waiting for hours to speak to an agent, limited chat availability, and not receiving reference numbers for logged calls can be extremely disruptive and stressful, and we fully acknowledge the impact this has had on your experience with Webafrica.
If you still require assistance, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account. Alternatively, you can provide your Webafrica account number along with a brief description of the assistance you require. This will allow us to locate your account and take a closer look at your query so we can work toward resolving it.
We appreciate you sharing your experience and giving us the opportunity to assist you further.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
25 Mar 2026, 09:17Hi Kreeden,
We completely understand how frustrating and exhausting this experience must be for you. Waiting for hours, being transferred multiple times, and not receiving updates can be very discouraging, and we truly appreciate you taking the time to share your experience with us.
To ensure we can look into your issue thoroughly and assist you as quickly as possible, please send us a direct message on Hello Peter including a brief description of the issue along with your email address, cellphone number, or Webafrica account number. This will help us locate your account and take a closer look to provide the appropriate support.
Thank you again for sharing your experience and for your patience as we work to assist you. We look forward to helping resolve your issue promptly.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting this experience must be for you. Waiting for hours, being transferred multiple times, and not receiving updates can be very discouraging, and we truly appreciate you taking the time to share your experience with us.
To ensure we can look into your issue thoroughly and assist you as quickly as possible, please send us a direct message on Hello Peter including a brief description of the issue along with your email address, cellphone number, or Webafrica account number. This will help us locate your account and take a closer look to provide the appropriate support.
Thank you again for sharing your experience and for your patience as we work to assist you. We look forward to helping resolve your issue promptly.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 09:17
Official
Hi Kreeden,
We completely understand how frustrating and exhausting this experience must be for you. Waiting for hours, being transferred multiple times, and not receiving updates can be very discouraging, and we truly appreciate you taking the time to share your experience with us.
To ensure we can look into your issue thoroughly and assist you as quickly as possible, please send us a direct message on Hello Peter including a brief description of the issue along with your email address, cellphone number, or Webafrica account number. This will help us locate your account and take a closer look to provide the appropriate support.
Thank you again for sharing your experience and for your patience as we work to assist you. We look forward to helping resolve your issue promptly.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting this experience must be for you. Waiting for hours, being transferred multiple times, and not receiving updates can be very discouraging, and we truly appreciate you taking the time to share your experience with us.
To ensure we can look into your issue thoroughly and assist you as quickly as possible, please send us a direct message on Hello Peter including a brief description of the issue along with your email address, cellphone number, or Webafrica account number. This will help us locate your account and take a closer look to provide the appropriate support.
Thank you again for sharing your experience and for your patience as we work to assist you. We look forward to helping resolve your issue promptly.
Kind regards,
Webafrica Team