Webafrica disgusting customer service

I have been a customer at Webafrica for many years and have not been to unhappy with their product but their customer service and after service is appalling!!!

I have tried to cancel my latest contract with them since the beginning of May 2022 for which they have continued to charge me for, I have not been able to get through to anyone at accounts cancelation for months. You get pushed to use their what's app service which to date I have had to deal with 15 different people who all cannot assist and pass you on to someone else.

I eventually got a hold of a person in account retention who apologised for all the irritation I had experienced over the weeks, she promised to assist and I received a cancelation letter on the day and thought all was done and finally canceled.

On the 1st of July 2022 thinking the contract was closed and sorted and awaiting a refund on the months I shouldn't have been billed, I yet again was debited.

Only a sales representative answered the call when trying to get through to webafrica yet again. Having to sort out the same issue again after calling and emailing the account retention agent numerous times without any joy. A sales representative I managed to have the contact with canceled AGAIN and I had invoices and cancelation letters sent through to me on the day. On reading the invoice my account was being credited a month's fee but no refund as per the request, on sending a email to the sales representative to ask how an account can be credited when there is no account in place or needed anymore would work.

This email has of course not been answered or rep**** too and today I received a invoice for the router that as per the contract I took out 4 years ago belongs to me is now being charged for.

Webafrica make it impossible to stop or reverse their monthly debits as they run them as "purchases" and only they can stop them or reverse them.

I strongly recommend that you look at other services providers as Webafrica are after your money and nothing more, their customer service is a joke and you are better off dealing with a different company.