1 reviews | Active since Dec 2019
WebAfrica Disconnected My Internet Connection in Error and still has not restored my services!!!!!Pathetic Services
My sister called WebAfrica on two occasions. They firstly mixed up the dates for the cancellation of our line. We were without internet for a whole day and requested to move the date to the 31st August as we were supposed to move houses.
We called WebAfrica to cancel the request that we will no longer be moving houses and wanted to make sure our line does not get disconnected. We have called 2-3 times in advance and have been advised by the consultants that the request to disconnect the WiFi has been cancelled.
We were assured that our connection would not be cut off as we called well in advance about this situation. Web Africa as usual failed to deliver on their words. The incompetency is pathetic. I was told that it would take a couple of days for the WiFi to be restored, this is Web Africa fault that I am without WiFi. When will Web Africa take responsibility for the failure on their side?
I’ve been without internet for the past 4 days. I’ve spend over R1000 on data. We work remotely from home and being without WiFi is a huge inconvenience. This is not fair to me as a customer because Web Africa is at fault here. No one is willing to help and I cannot deal with this nonsense.
If my line does not get restored by tomorrow 5th September 2026 then I will be changing my network provider. I will never recommend Web Africa to anyone, it’s been the ****tiest network and the consultants don’t know what they doing.
We understand how frustrating it must be to experience disruption to your service after advising us that your move was no longer taking place, only to then be left without connectivity. Being able to rely on clear communication and accurate processing of requests is important, and this is certainly not the standard of service we strive to provide. We can see that the matter has already been raised, and we have requested that the team handling the order review the situation as a priority and provide further feedback regarding the restoration of your service. The urgency of the matter has been highlighted, particularly given the impact this is having on your ability to work from home. Your feedback regarding the communication, handling of the move request, and the disruption to your service will also be shared with our Service Quality Team for review and improvement.
Webafrica Crew
We understand how frustrating it must be to experience disruption to your service after advising us that your move was no longer taking place, only to then be left without connectivity. Being able to rely on clear communication and accurate processing of requests is important, and this is certainly not the standard of service we strive to provide. We can see that the matter has already been raised, and we have requested that the team handling the order review the situation as a priority and provide further feedback regarding the restoration of your service. The urgency of the matter has been highlighted, particularly given the impact this is having on your ability to work from home. Your feedback regarding the communication, handling of the move request, and the disruption to your service will also be shared with our Service Quality Team for review and improvement.
Webafrica Crew