webafrica disappointments

My service provider is Webafrica and vumatel. My internet has been down since the 13th June 2023. I have phoned Webafrica numerous times and cannot get through to the customer service team, but they keep on redirecting me to WhatsApp. I have been chatting with your consultants on the whatsapp number. They keep asking the same questions over and over. Not getting any help. They take me cell phone number for technician to call back. No body calls me back. One of their agent’s told me that even if I would talk to a manager, I would not get any help. Why do you provide a service when you can’t fix it immediately when we have issues? When you were installing the line, you did not need any police assistance to come to our houses and now apparently you need an escort to come and fix and small issue