WebAfrica - disappointment

This rating applies to recent activity with WA and not my previous experience which has been without issue as I did not have to deal with their support team through the delightful WhatsApp interface. I have app**** for an additional service but it seems as though the system does not register information correctly and the responsiveness of the personnel through this chosen medium is highly frustrating and time consuming. Issues are: - router delivered to the wrong address - new service address is incorrect even after supposedly having an agent change it - service was installed in the incorrect place in my new house - no consultation on location - service activation - either they are lying to me or Frogfoot are lying to them but to date not a single phone call which been promised for days now The Whatsapp chat leaves you hanging for up to an hour but any time between 30 and 60 minutes is normal for an agent to respond to a question and if not responded to ,,, the chat ends and you have to start this tiresome process again - average response time in the chat from WA has been in excess of 10 minutes per interaction. I have been waiting for over an hour this morning with no response at all - there is no opportunity to deal with a person. Even tried Frogfoot and they don't answer their phone

I might be so bold as to suggest that WA looks intently at the customer frustration through this chosen medium. It is intended to reduce people so they hcan deal with multiple clients simultaneously but the experience is horrid. And surely customer satisfaction is of key importance. The three measures of Customer satisfaction are: - product without defect - product on time - show that you care

Unfortunately it is zero out of three on this one.