WebAfrica did an incomplete Fibre installation a month ago, have not fixed it and has been billing me for it

On the 5th June 2020 VumaTel installed fibre but the tech said they will some back, the same day, to complete the splicing and that the installation was incomplete. They never returned. The service was marked as active and WebAfrica scheduled deliver of the router and billed me for the service.

I contacted WA the next day to inform them of the mistake. Then again days later, then again, then to their twitter account who on 2 occastions said they would esclated.

It is now the 6th July and nobody has contacted me. The service is still not active. I have been billed- alot. My son is back at school today - it is for him that i got fibre so that schooling from home would be easier.

I've been with WA for years now. I regret it. This is the worst service ever.

VumaTel **********ly told WA that the service was active. WebAfica have **********ly billed be for a service which has not been deliver.