Webafrica

I have been without network since last Saturday 7/1/2023...i logged the issue via the watsapp platform on 8/1/2023 but only got feedback the following day I was provided with a reference number #107438 and every 2nday I get an email to say my issue has been escalated. Till today I still do not have feedback and yet I paid the full premium for the month. My husband tried to engage them on other social media platforms and these people are saying the reference does not exist... This is my 2nd month with you guys and I'm soo fed up that I want to cancel my subscription and you must waive any cancelation fees thereof because I have been forced to seek other service providers due to your lack of service delivery.. I have be