WebAfrica denies me the service

I had app**** for a fibre, when technicians came, they said the pole for Vuma is far, the cable they had was short. The pole is just two poles away from my house. They had taken my money yet they knew they wouldn’t be able to connect me. I had to wait for the cancellation and refund. Now I am trying to apply again, I was told to get the pole number, so I was expected to risk to go up those poles to get a number, I tried to zoom it, and they said they can’t help me because it’s too far. I am practically being denied service, they said there’s nothing they can do to add a pole closer, and I’m sure my neighbours too would like to get this fibre. These agents keep offering me LTE and it doesn’t work that side. During this whole process, I have to deal with being transferred to probably up to five agents and I must keep repeating myself on the chat. The service is terrible on WhatsApp.