Webafrica de*****ing long serving LEGACY clients with obscene tariffs

So, after being a Webafrica customer for 2 years, I did not update my card details on their portal, my mistake so the payment doesn't go through. So as I set about steps to correct the payment error, I find out that they are charging me R839 for a 30/30 line, while they charge new customers R549 for a similar package.

I contact them to find out why I am paying so much and they tell me I am a legacy client hence they kept me on the old tariffs and that it would cost me R999 to cancel the old package and move to the new ones.

Let me be clear that I was asking for a migration and not a cancellation, so, for long serving loyal customers, they charge R999 for the right to pay what the product is actually worth for new customers.

A classic acquisition biased strategy as opposed to a retentions based strategy, you long service and loyalty isn't to be rewarded but to be penalized with excessive charges.

So, I then decided to find out if other ISP's also Rob their long serving customers with cancellation fees, it turns out they don't so as a customer I have the right to choose what suits me. Now, I speak to them yesterday, their consultant Yolanda told me I can terminate the service at the end of July provided I pay the outstanding amount then request cancellation via WhatsApp.

I did that now they want to tie me down for another month which I refuse to do, I'm even taking rhis to the consumer council and ICASA and I will make sure all LEGACY clients know about this abuse.