WebAfrica decline

WebAfrica promises one thing but when it comes to delivery or acting on the agreement it becomes problematic. I have signed up for service did my enquiries on moving my service. I have in writing a confirmation that the charges will be waived when I move and keep them as an ISP. I am now moving and they activated the clawback clause. Trying to resolve this is nearly impossible. As I am being sent around from department to department it started in Billing, provisioning, then to sales then to billing. Before I am able to talk to someone on the WhatsApp line I get transferred with no resolution. I also won't waste my time sending a complaint to their complaints department via email as I had to do that when they did the installation which was disastrous from their side. The FNO was actually doing what was needed. The complaint was lodged and it took them 3 months to respond the first time. A company that takes so long clearly has a long queue of complaints.